The manufacturer Combustion Technologies USA and CleanBoost LLC warrant all products to be free from defects in workmanship and materials, under regular residential use and conditions, for a period of one (1) year for the original invoice date. Shipping and handling fees are to be paid for by the customer.
The manufacturer agrees, at its option during the warranty period, to repair defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer.
Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase, as confirmed by showing the model number on the original dated sales receipt.
This warranty does not include:
Wear, rental, trade, or commercial use
Incorrect or inadequate maintenance or care
Misuse, abuse, negligence, accidents, or shipping damage
Damage incurred during transportation or maintenance
Claims for defective merchandise must be made within (1) year from the invoice date. Claims for missing parts must be made within (60) calendar days after the merchandise is received. Any claim for defective merchandise returns must be packed in original packaging.
We reserve the right to specify that items be returned to the original warehouse for inspection or be inspected by our representative in the field. Pictures are required to claim defective merchandise, along with a copy of the original invoice. If the claim is justified, the item(s) or part(s) will be repaired or replaced, or a credit will be issued.
It is our policy to replace parts whenever possible.